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Avoid tenant issues by knowing the law: DBH

Property investors are being encouraged to get up-to-speed with changes to the Residential Tenancies Act if they haven't already.

Thursday, October 14th 2010, 12:00AM

by Maddy Milicich

The RTA amendments came into effect at the beginning of this month (October 1) in a move acknowledging the changing demographics of the rental and property markets since the act was first written in 1986.

In its latest landlord newsletter, the Department of Building and Housing (DBH) says since 1991, home ownership has decreased by 7% to 67% and is predicted to decrease further to 62% by 2016.

Therefore, in order to keep up with the changing rental market and demographics of renters, property investors and landlords also need to get to grips with the changes in legislation.

"People are renting for longer, and the demographics of renters have changed over time," DBH says.

"Since 1986, the proportion of New Zealanders renting their homes has gone up, fewer young people are flatting away from home and older people and families with children are renting."

DBH has a number of tools to help landlords with what their responsibilities under the new act.

Some of those services include:

DBH also gives an update on its dispute resolution service, which has seen over 80% of successful mediations resolved by telephone.

"We're seeing more applications being resolved, with a higher attendance rate among tenants when mediations that are scheduled as a telephone mediation," DBH says.

"Feedback from clients is that this service is really helping to get disputes resolved quicker."

There are still applications that are best scheduled as face-to-face mediations or referred straight to the Tenancy Tribunal, but DBH says these are in the minority.

It says there are three key steps for landlords to help resolve tenancy disputes quickly:

  1. provide accurate and up-to-date contact details for your tenants
  2. provide DBH with their email address and cell phone number
  3. if landlords have made an application and have the tenant with them, they can call direct and DBH will try and mediate the dispute straight away.
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Lender Flt 1yr 2yr 3yr
AIA - Back My Build 4.94 - - -
AIA - Go Home Loans 7.49 ▼5.79 ▼5.49 ▼5.59
ANZ 7.39 6.39 6.19 6.19
ANZ Blueprint to Build 7.39 - - -
ANZ Good Energy - - - 1.00
ANZ Special - 5.79 5.59 5.59
ASB Bank 7.39 ▼5.79 ▼5.49 ▼5.59
ASB Better Homes Top Up - - - 1.00
Avanti Finance ▼7.90 - - -
Basecorp Finance ▼8.35 - - -
BNZ - Classic - 5.99 5.69 5.69
Lender Flt 1yr 2yr 3yr
BNZ - Mortgage One 7.54 - - -
BNZ - Rapid Repay 7.54 - - -
BNZ - Std 7.44 ▼5.79 ▼5.59 5.69
BNZ - TotalMoney 7.54 - - -
CFML 321 Loans 6.20 - - -
CFML Home Loans 6.45 - - -
CFML Prime Loans 8.25 - - -
CFML Standard Loans 9.20 - - -
China Construction Bank - 7.09 6.75 6.49
China Construction Bank Special - - - -
Co-operative Bank - First Home Special - ▼5.69 - -
Lender Flt 1yr 2yr 3yr
Co-operative Bank - Owner Occ 6.95 ▼5.79 ▼5.59 5.69
Co-operative Bank - Standard 6.95 ▼6.29 ▼6.09 6.19
Credit Union Auckland 7.70 - - -
First Credit Union Special - ▼5.99 ▼5.89 -
First Credit Union Standard ▼7.69 ▼6.69 ▼6.39 -
Heartland Bank - Online ▼6.99 ▼5.49 ▼5.39 ▼5.45
Heartland Bank - Reverse Mortgage - - - -
Heretaunga Building Society 8.60 6.65 6.40 -
ICBC 7.49 ▼5.79 ▼5.59 5.59
Kainga Ora 8.39 7.05 6.59 6.49
Kainga Ora - First Home Buyer Special - - - -
Lender Flt 1yr 2yr 3yr
Kiwibank 7.25 6.89 6.59 6.49
Kiwibank - Offset 7.25 - - -
Kiwibank Special 7.25 5.99 5.69 5.69
Liberty 8.59 8.69 8.79 8.94
Nelson Building Society ▼7.94 5.95 6.09 -
Pepper Money Advantage 10.49 - - -
Pepper Money Easy 8.69 - - -
Pepper Money Essential 8.29 - - -
SBS Bank ▼7.49 6.95 6.29 6.29
SBS Bank Special - 6.15 5.69 5.69
SBS Construction lending for FHB - - - -
Lender Flt 1yr 2yr 3yr
SBS FirstHome Combo ▼4.94 5.15 - -
SBS FirstHome Combo - - - -
SBS Unwind reverse equity 9.75 - - -
TSB Bank 8.19 6.49 ▼6.39 ▼6.39
TSB Special 7.39 5.69 ▼5.59 ▼5.59
Unity 7.64 5.99 5.69 -
Unity First Home Buyer special - 5.49 - -
Wairarapa Building Society 8.10 6.05 5.79 -
Westpac 7.39 6.39 6.09 6.19
Westpac Choices Everyday 7.49 - - -
Westpac Offset 7.39 - - -
Lender Flt 1yr 2yr 3yr
Westpac Special - 5.79 5.49 5.59
Median 7.49 5.99 5.79 5.69

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