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Top 10 tips for managing commercial tenants

Effective tenant management is the key to a successful investment so here are some industry veterans’ top 10 tips on how to best manage tenants.

Monday, February 26th 2018, 8:00AM

by The Landlord

Veteran commerical investor Olly Newland says being buddies with tenants makes it harder to be tough.

Think about commercial property and, odds are, that big industrial warehouses or glittering glass office blocks come to mind.

By its very nature, commercial property doesn’t have the emotions and personal attachments that residential property does.

Yet it is people – and people skills – that are key to a successful commercial investment.

That’s because keeping a commercial property tenanted is critical. Vacancies, and the related lack of cash flow, can be the death knell of a commercial investor.

For this reason, secure, longer term tenancies with good tenants should be the goal of any investor.

And, to achieve that, proactive and effective management of tenants is required.

So, in this month's issue of NZ Property Investor magazine, we turned to some commercial property experts to get their best tenant management tips.

Based on their advice, here’s our list of the top 10 tenant management tips:

1. Careful selection
2. Lease talk
3. Strategic planning
4. Keep tenants happy
5. Communication counts
6. Tailored engagement
7. Create a community
8. Maintenance moves
9. Retention tactics
10. Trouble-shooting

To get more information and details about our top tenant management tips, click here to get the digital issue of NZ Property Investor magazine.

Subscribe to NZ Property Investor magazine here to get great stories like this delivered to your mailbox every month.

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AIA - Back My Build ▼3.34 - - -
AIA - Go Home Loans ▼5.89 4.49 4.49 4.79
ANZ 5.69 5.09 5.09 5.39
ANZ Blueprint to Build 7.39 - - -
ANZ Good Energy - - - 1.00
ANZ Special - 4.49 4.49 4.79
ASB Bank 5.79 4.49 4.49 4.79
ASB Better Homes Top Up - - - 1.00
Avanti Finance - Near Prime ▼6.35 - - -
Avanti Finance - Specialised ▼7.55 - - -
Basecorp Finance 6.35 - - -
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BNZ - Classic - 5.99 5.69 5.69
BNZ - Mortgage One 5.94 - - -
BNZ - Rapid Repay 5.94 - - -
BNZ - Std 5.84 4.49 4.49 4.79
BNZ - TotalMoney 5.94 - - -
CFML 321 Loans ▼3.95 - - -
CFML Home Loans ▼6.05 - - -
CFML Prime Loans ▼6.25 - - -
CFML Standard Loans ▼6.95 - - -
China Construction Bank 6.44 4.85 4.95 4.95
China Construction Bank Special 6.44 5.85 5.95 5.95
Lender Flt 1yr 2yr 3yr
Co-operative Bank - First Home Special - 4.35 - -
Co-operative Bank - Owner Occ 4.99 4.45 4.49 4.79
Co-operative Bank - Standard 4.99 4.95 4.99 5.29
Credit Union Auckland 7.70 - - -
First Credit Union Special - 4.79 4.95 -
First Credit Union Standard 6.49 5.39 5.55 -
Heartland Bank - Online ▼5.30 5.89 - -
Heartland Bank - Reverse Mortgage 7.99 - - -
Heretaunga Building Society 7.45 5.90 5.80 -
ICBC 5.39 4.25 4.59 4.79
Kainga Ora 6.29 4.75 4.75 4.99
Lender Flt 1yr 2yr 3yr
Kainga Ora - First Home Buyer Special - - - -
Kiwibank 5.65 5.39 5.39 5.65
Kiwibank - Offset 5.65 - - -
Kiwibank Special 6.15 4.49 4.49 4.85
Liberty 6.65 6.55 6.22 6.20
Nelson Building Society ▼6.49 4.59 ▼4.59 -
Pepper Money Near Prime 6.55 - - -
Pepper Money Prime 5.99 - - -
Pepper Money Specialist 8.00 - - -
SBS Bank ▼5.84 5.09 5.09 5.39
SBS Bank Special - 4.49 4.49 4.79
Lender Flt 1yr 2yr 3yr
SBS Construction lending for FHB 3.74 - - -
SBS FirstHome Combo ▼3.29 4.29 - -
SBS FirstHome Combo - - - -
SBS Unwind reverse equity 7.99 - - -
TSB Bank ▼6.59 5.19 5.29 5.59
TSB Special ▼5.79 4.39 4.49 4.79
Unity First Home Buyer special - 3.99 - -
Unity Special 6.39 4.49 4.65 -
Unity Standard 6.39 5.29 5.45 -
Wairarapa Building Society 6.15 4.59 4.59 -
Westpac 5.89 5.09 5.05 5.35
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Westpac Choices Everyday 5.99 - - -
Westpac Offset 5.89 - - -
Westpac Special - 4.49 4.45 4.75
Median 6.05 4.67 4.85 4.85

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