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NZ Funds KiwiSaver Scheme top rated for service

NZ Funds was the top rated KiwiSaver Scheme in New Zealand for service with a score of 99% as ranked by Sorted.

Monday, March 11th 2019, 3:42PM

Geoff Motion

Sorted is a website run by the Commission for Financial Capability and surveys KiwiSaver providers regularly to rank their commitment to service.

“NZ Funds believes service will be an important ingredient over the long term in determining the New Zealanders who will meet their retirement objectives and those who will not, so we have set an internal objective to deliver a level of service which ‘wows’ both clients and advisers. Being the top ranked scheme in New Zealand for service is a consequence of that philosophy” say Geoff Motion, Principal & Head of Service at NZ Funds.

“Most clients don’t realise what they are missing out on until they experience it. Many New Zealanders have not had their asset allocation optimised for their age and stage or had help determining what contribution rate they should select in order to meet their retirement objective. Both steps are incorporated into NZ Funds KiwiSaver Scheme, either via access to a financial adviser at no additional charge or through access to our wealth technology: myWealth; myNZFUNDS and WealthPlan.”

“Once clients have been appropriately onboarded with NZ Funds we believe they, and their financial advisers, should experience world class service to assist them on their journey. We offer text messaging, monthly video insights from the investment team, total portfolio transparency, news feeds, reminders,  webinars and much more. In the last year alone, we launched three significant initiatives, and we have more underway” says Motion.

"NZ Funds built what it believes to be the first 100% online digital service to enable clients of the NZ Funds KiwiSaver Scheme to change their contribution rates online without having to use paper-based forms. That followed NZ Funds being one of the first KiwiSaver schemes to model clients’ projected balances, almost two years ahead of the FMA’s directive for all KiwiSaver providers to do so. NZ Funds has also begun piloting an annual telephone call with an adviser to review and help better meet the needs of members of the NZ Funds KiwiSaver Scheme, all at no additional cost.”

NZ Funds is one of New Zealand’s long-standing wealth management specialists, with a 30-year investment track record. NZ Funds works with over 100 independent financial advisers throughout New Zealand from seven nationwide locations. It offers advisers and clients market-leading services in KiwiSaver, UK Pension transfer, cash management and cashflow planned retirement portfolios. NZ Funds’ service recognition doesn’t stop with KiwiSaver with the independent financial advisers who work with NZ Funds recently giving NZ Funds a strong net promoter score of +45. 

Tags: KiwiSaver NZ Funds

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Last updated: 6 August 2020 8:24am

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