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AIA makes two internal appointments

AIA has added two new leadership roles within its customer division.

Monday, April 17th 2023, 7:15PM

Maddie Sherlock takes on the role of head of customer operations, and Andrew Anisi to the role of senior manager contact centre and business solutions.

Sherlock joined AIA in 2015 and has held several leadership positions across the operations teams, most recently as AIA NZ’s head of new business. In this newly created operations role she leads AIA’s operational service and relationship teams across both new and existing business, partner relationships, and underwriting.

The role is also responsible for the development and implementation of AIA’s operations and service strategy to provide a market leading customer, adviser, and partner experience.

“Our customer operations teams are such an important part of how we do business at AIA," she says.

In another internal move, Andrew Anisi steps into the new role of senior manager contact centre and business solutions from his prior position of manager of partner relationships. He joined AIA in 2016.

In this role, he leads the high-paced customer and adviser relationship teams to deliver outstanding service and efficient resolution of customer, adviser, and partner enquiries via our phone and Live Chat channels.

“Our contact centre teams are the voice of AIA NZ, so it’s a great opportunity to lead these teams to make a difference every day for our customers and distribution partners,” he says.

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