Compliance firm IDS is to tap the skills of its newly-appointed general manager to offer a new service to help advisers manage complaints.
IDS hired Trevor Slater in December. He is former general manager of Financial Services Complaints Ltd (FSCL).
IDS owner Barry Read said the company would provide internal resolution services and support for adviser businesses across investment, insurance and risk advice, from next month.
“What we’ve found over the last few years is that if an adviser’s client has an issue or a complaint about a product or something has gone wrong, the advisers try to go back to the service provider and try to get it sorted...MORE»
Monday, March 7th, 6:00AM
The Ministry of Business, Innovation and Employment has been asked: What problem is the Financial Advisers Act trying to fix?MORE»
Friday, February 5th, 6:00AM
There is concern that changes to the Code of Professional Conduct for Authorised Financial Advisers, due to take effect this year, may have slipped under the radar for AFAs amid the bigger review of the Financial Advisers Act.MORE»
Hundreds of people have made their views on the Financial Advisers Act heard.MORE»
SiFA has entered a searing submission in response to the Financial Advisers Act review issues paper.MORE»
Industry regulations are cumbersome and reduce the number of advisers operating in the New Zealand market, a group of Massey University academics say.MORE»
The FSC wants RFAs to choose: Operate at the level of AFAs or declare themselves salespeople.MORE»
The Financial Advisers Act (FAA) needs to stop thinking about advisers in terms of the products they deal in and start thinking about how they put them to work for their clients, the Institute of Financial Advisers (IFA) says.MORE»