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IDS to offer complaint service

Compliance firm IDS is to tap the skills of its newly-appointed general manager to offer a new service to help advisers manage complaints.

Wednesday, April 13th, 5:59AM

IDS hired Trevor Slater in December. He is former general manager of Financial Services Complaints Ltd (FSCL).

IDS owner Barry Read said the company would provide internal resolution services and support for adviser businesses across investment, insurance and risk advice, from next month.

“What we’ve found over the last few years is that if an adviser’s client has an issue or a complaint about a product or something has gone wrong, the advisers try to go back to the service provider and try to get it sorted...MORE»

MBIE asked: What harm are RFAs doing?

Monday, March 7th, 6:00AM

The Ministry of Business, Innovation and Employment has been asked: What problem is the Financial Advisers Act trying to fix?

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Worry code changes slipping under radar

Friday, February 5th, 6:00AM

There is concern that changes to the Code of Professional Conduct for Authorised Financial Advisers, due to take effect this year, may have slipped under the radar for AFAs amid the bigger review of the Financial Advisers Act.

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Hundreds offer FAA review input

Monday, October 12th, 6:00AM

Hundreds of people have made their views on the Financial Advisers Act heard.

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Submission slams FMA

Friday, August 7th, 6:00AM

SiFA has entered a searing submission in response to the Financial Advisers Act review issues paper.

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Massey calls for Act overhaul

Thursday, July 30th, 6:00AM

Industry regulations are cumbersome and reduce the number of advisers operating in the New Zealand market, a group of Massey University academics say.

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FSC: All advisers should be equal

Monday, July 27th, 6:00AM

The FSC wants RFAs to choose: Operate at the level of AFAs or declare themselves salespeople.

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Submissions call for big law changes

Wednesday, July 22nd, 6:00AM

The Financial Advisers Act (FAA) needs to stop thinking about advisers in terms of the products they deal in and start thinking about how they put them to work for their clients, the Institute of Financial Advisers (IFA) says.

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Latest Comments
  • FMA says commission drives churn
    “Until the FMA sorts out the 1500 Kiwisavers a month getting churned to the banks they have no credibility at all lets be...”
    5 hours ago by Steven Popodopolus
  • FMA says commission drives churn
    “I agree with Brent Sheather. The bank’s involvement in Kiwisaver is (at best) against the interests of consumers, and (most...”
    6 hours ago by Pragmatic
  • FMA says commission drives churn
    “I agree with Brent Sheather on his points. While I'm disgusted by the fact that there are some 'advisers' out there behaving...”
    6 hours ago by AFA Muggins
  • FMA says commission drives churn
    “I know nothing about insurance or commission but the FMA frequently seem to find reasons why they should not look closely...”
    8 hours ago by Brent Sheather
  • Associations expecting 'yes' vote
    “Hi Fred We might as well continue this in the full glare of the public. It might be a clarifying exchange for all. If it's...”
    8 hours ago by Murray Weatherston
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