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Face-to-face time limited for banks

Banks are having increasingly limited opportunities to deal face-to-face with new customers, says TSB  managing director Kevin Murphy.

Monday, November 11th 2013, 3:52PM 1 Comment

by Susan Edmunds

His bank has announced it will be the first to use the RealMe service.

The ID service was developed by NZ Post and the Department of Internal Affairs to securely prove a person’s identity remotely.

Murphy said it would transform the online and mobile services TSB offered clients and would be used at first to allow customers to open a new account without having to provide information such as a driver’s licence or passport.

“Under the pilot we’ll be running, new customers will be able to download our [my]bank App to their smartphone and use it to sign up for a bank account with a few taps on their smartphone rather than having to supply us with copies of ID or come into a branch, making the process much easier for both parties.”

He said it was an ideal opportunity to grow the customer base, without customers having to worry about bringing in physical copies of their identification to a bank branch.
New Zealanders were becoming a lot more confident about conducting their banking business online, he said. “People do still have reservations but as we progress more and more to an online basis, this will become more popular.”

Murphy said the recent introduction of loan-to-value restrictions had not been significant for TSB. “It hasn’t had the impact it might have done on the other players. High-LVR lending was not a part of our core business and we haven’t had to pull back on any preapprovals.”

He said lending had been monitored but there had been no additional issues in the first month of the restrictions.

« BNZ rewards higher-equity borrowersHousing market still worries Reserve Bank »

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Comments from our readers

On 12 November 2013 at 12:30 pm I Am said:
Biometric I.D. linked to the Government and the banking system.

It is here and now. You are going to be forced to use it.

Welcome to George Orwell's 1984

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Mortgage Rates Table

Full Rates Table | Compare Rates

Lender Flt 1yr 2yr 3yr
AIA - Back My Build 6.19 - - -
AIA - Go Home Loans 8.74 ▼6.85 ▼6.49 ▼6.35
ANZ 8.64 ▼7.45 ▼7.09 ▼6.95
ANZ Blueprint to Build 7.39 - - -
ANZ Good Energy - - - 1.00
ANZ Special - ▼6.85 ▼6.49 ▼6.35
ASB Bank 8.64 ▼6.85 ▼6.49 ▼6.35
ASB Better Homes Top Up - - - 1.00
Avanti Finance 9.15 - - -
Basecorp Finance 9.60 - - -
Bluestone 9.24 - - -
Lender Flt 1yr 2yr 3yr
BNZ - Classic - ▼6.85 ▼6.49 ▼6.39
BNZ - Green Home Loan top-ups - - - 1.00
BNZ - Mortgage One 8.69 - - -
BNZ - Rapid Repay 8.69 - - -
BNZ - Std, FlyBuys 8.69 ▼7.45 ▼7.09 ▼6.99
BNZ - TotalMoney 8.69 - - -
CFML Loans 9.45 - - -
China Construction Bank - 7.09 6.75 6.49
China Construction Bank Special - - - -
Co-operative Bank - First Home Special - ▼6.59 - -
Co-operative Bank - Owner Occ 8.40 ▼6.79 ▼6.49 ▼6.35
Lender Flt 1yr 2yr 3yr
Co-operative Bank - Standard 8.40 ▼7.29 ▼6.99 ▼6.85
Credit Union Auckland 7.70 - - -
First Credit Union Special - 7.45 7.35 -
First Credit Union Standard 8.50 7.99 7.85 -
Heartland Bank - Online 7.99 ▼6.69 ▼6.35 ▼6.15
Heartland Bank - Reverse Mortgage - - - -
Heretaunga Building Society 8.90 ▼7.50 ▼7.25 -
HSBC Premier 8.59 - - -
HSBC Premier LVR > 80% - - - -
HSBC Special - - - -
ICBC 7.85 7.05 6.69 6.59
Lender Flt 1yr 2yr 3yr
Kainga Ora 8.64 7.74 7.35 6.99
Kainga Ora - First Home Buyer Special - - - -
Kiwibank 8.50 ▼7.75 ▼7.39 ▼7.19
Kiwibank - Offset 8.50 - - -
Kiwibank Special - ▼6.85 ▼6.49 ▼6.39
Liberty 8.59 8.69 8.79 8.94
Nelson Building Society 9.00 ▼7.25 ▼6.90 -
Pepper Money Advantage 10.49 - - -
Pepper Money Easy 8.69 - - -
Pepper Money Essential 8.29 - - -
SBS Bank 8.74 7.74 7.09 6.95
Lender Flt 1yr 2yr 3yr
SBS Bank Special - 7.14 6.49 6.35
SBS Construction lending for FHB - - - -
SBS FirstHome Combo 6.19 6.14 - -
SBS FirstHome Combo - - - -
SBS Unwind reverse equity 9.95 - - -
Select Home Loans 9.24 - - -
TSB Bank 9.44 ▼7.65 ▼7.29 ▼7.19
TSB Special 8.64 ▼6.85 ▼6.49 ▼6.39
Unity 8.64 ▼6.85 ▼6.49 -
Unity First Home Buyer special - ▼6.45 - -
Wairarapa Building Society 8.60 6.95 6.85 -
Lender Flt 1yr 2yr 3yr
Westpac 8.64 ▼7.45 ▼7.09 ▼6.89
Westpac Choices Everyday 8.74 - - -
Westpac Offset 8.64 - - -
Westpac Special - ▼6.85 ▼6.49 ▼6.29
Median 8.64 7.07 6.85 6.39

Last updated: 24 July 2024 9:31am

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