About Good Returns  |  Advertise  |  Contact Us  |  Terms & Conditions  |  RSS Feeds Other Sites:   tmmonline.nz  |   landlords.co.nz
Last Article Uploaded: Friday, February 15th, 9:12PM
rss
Latest Headlines

FSCL takes issue with ISO name

Financial Services Complaints Ltd (FSCL) is not ruling out taking legal action over the Insurance and Savings Ombudsman’s name change.

Wednesday, October 7th 2015, 6:00AM

by Susan Edmunds

ISO is in the process of changing its name to the Insurance and Financial Services Ombudsman Scheme, which ombudsman Karen Stevens said better reflected its role after 20 years in the industry.

“It’s important for our financial service provider members who aren’t insurers to feel valued. They are important members of our scheme,” she said.

The change takes effect from November 1.

The ISO is one of three dispute resolution providers operating in the financial services sector, alongside FSCL and Financial Dispute Resolution.

The Banking Ombudsman caters solely for banks.

The not-for-profit FSCL has complained to Commerce Minister Paul Goldsmith about the name change.

It is concerned about the word “ombudsman” giving an inaccurate impression of the scheme’s role in financial services complaints.

An MBIE spokesperson said:  “The Minister received correspondence from Financial Services Complaints Limited. He considered that the proposed changes were adequate and complied with the principles listed in section 52(2) and the requirements of section 63 of the Financial Service Providers (Registration and Dispute Resolution) Act.”

But it is believed that FSCL is now considering legal action.

Chairman Kenneth Johnston did not rule it out. “The immediate answer is no. We haven’t initiated any legal action at the moment. It’s an issue about which we have concerns and we are reserving our position.”

He said it was not appropriate for him to discuss the situation but said FSCL had concerns about the use of the term “ombudsman” and was taking advice and considering its next steps.

Tags: FSCL ISO

« Milestone gets military contractLVR restrictions to be reviewed »

Special Offers

Comments from our readers

No comments yet

Sign In to add your comment

 

print

Printable version  

print

Email to a friend
News Bites
Latest Comments
Subscribe Now

Weekly Wrap

Previous News

MORE NEWS»

Most Commented On
Mortgage Rates Table

Full Rates Table | Compare Rates

Lender Flt 1yr 2yr 3yr
ANZ 5.79 4.55 4.79 4.99
ANZ Special - 4.05 4.29 4.49
ASB Bank 5.80 4.45 4.69 4.89
ASB Bank Special - 4.05 4.29 4.49
BNZ - Mortgage One 6.50 - - -
BNZ - Rapid Repay 5.95 - - -
BNZ - Special - ▼4.05 4.29 4.49
BNZ - Std, FlyBuys 5.90 4.69 4.79 4.99
BNZ - TotalMoney 5.90 - - -
Credit Union Auckland 6.70 - - -
Credit Union Baywide 6.15 5.20 5.25 -
Lender Flt 1yr 2yr 3yr
Credit Union North 6.45 - - -
Credit Union South 6.45 - - -
Finance Direct - - - -
First Credit Union 5.85 - - -
Heartland 6.70 7.00 7.25 7.85
Heartland Bank - Online - - - -
Heretaunga Building Society 5.75 4.70 4.85 -
Housing NZ Corp 5.80 4.69 4.79 4.79
HSBC Premier 5.89 3.99 4.19 4.69
HSBC Premier LVR > 80% - - - -
HSBC Special - 3.95 3.95 3.95
Lender Flt 1yr 2yr 3yr
ICBC 5.80 4.59 4.69 5.09
Kiwibank 5.80 4.80 4.94 5.24
Kiwibank - Capped - - - -
Kiwibank - Offset 5.80 - - -
Kiwibank Special - 4.05 ▲4.19 4.49
Liberty 5.69 - - -
Napier Building Society - - - -
Nelson Building Society 6.10 5.10 5.45 -
Resimac 5.30 4.86 4.94 5.30
RESIMAC Special - - - -
SBS Bank 5.89 4.85 5.05 5.49
Lender Flt 1yr 2yr 3yr
SBS Bank Special - 4.05 4.29 4.49
Sovereign 5.90 4.45 4.69 4.89
Sovereign Special - 4.05 4.29 4.49
The Co-operative Bank - Owner Occ 5.75 4.10 4.29 4.49
The Co-operative Bank - Standard 5.75 4.00 4.79 4.99
TSB Bank 5.80 4.55 4.69 4.99
TSB Special - 4.05 4.19 4.49
Wairarapa Building Society 5.70 4.85 4.99 -
Westpac 5.95 4.69 4.79 5.19
Westpac - Offset 5.95 - - -
Westpac Special - 3.99 4.29 4.59
Median 5.89 4.50 4.69 4.84

Last updated: 11 February 2019 10:01am

News Quiz

The maximum remuneration model for Australian life insurance advisers is to be set at what?

Upfront 40% + trail 20%

Upfront 50% + trail 10%

Upfront 50% + trail 20%

Upfront 60% + trail 10%

Upfront 60% + trail 20%

MORE QUIZZES »

About Us  |  Advertise  |  Contact Us  |  Terms & Conditions  |  Privacy Policy  |  RSS Feeds  |  Letters  |  Archive  |  Toolbox
 
Site by Web Developer and eyelovedesign.com