Article tagged with 'FSCL'
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Unilaterally changing mortgage arrears payment dates leads to trouble
21 Jul 2026 - When repaying debt, timing can be as important as the repayment amount as one borrower found out when served with a Property Law Act (PLA) notice.
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Fewer complaints against advisers
02 Feb 2026 - Dispute resolution scheme Financial Services Complaints says it has received fewer complaints about financial advisers in the second half of last year than in the same time a year earlier, even as overall complaint numbers rose.
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Adviser complaint a reminder of importance of reviews
22 Jan 2026 - A complaint against an adviser who did not know a client had two life insurance policies is being called a good reminder of the importance of annual reviews.
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3 takeaways from a recent FSCL case
28 Mar 2025 - [Opinion] Good record keeping is critical but there is more to take away from this reported complaint.
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Advisers told not to overpromise
10 Mar 2025 - A mortgage adviser has reimbursed $5,556 in marketing and legal costs to a couple who complained to Financial Services Complaints Ltd (FSCL) that it took three months to find out they couldn’t get finance to buy a motel after they sold their house.
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[Opinion] More on a FSCL decision – issues for advisers to consider
12 Dec 2024 - Steve Wright asks questions about a recent FSCL decision on funeral insurance and what it means for insurance advisers.
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Financial complaints rise as cost-of-living pressures continue
15 Apr 2024 - As the cost of living crisis bites, disputes have risen by 36% and complaints to Financial Services Complaints Ltd (FSCL), a free financial ombudsman service, have risen by 17% .
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Mediation or arbitration can stop if court action looms - advice
20 Jan 2023 - The finance industry has received a sharp reminder that their disputes might not be settled if the possibility of court action is looming.
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Advisers generate few complaints
19 Dec 2022 - Advisers who long for Christmas after a difficult year can reflect on one positive trend: they have been relatively well behaved.
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Advisers, clients urged to be clear on clawbacks
22 Nov 2022 - Mortgage advisers have been told to make sure borrowers fully understand that they can be subject to a clawback fee if a bank loan is paid back early.