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Last Article Uploaded: Monday, August 26th, 6:02PM
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Articles tagged with 'FSCL'

EDRs want advisers to spread word

29 May 2019 - Advisers are being told they need to help their clients better understand the processes available to help them when problems arise.

Investor complains about waived fee

24 April 2019 - An investor who was offered the opportunity to move his money without paying fund entry fees was so upset that he took his complaint to an external dispute resolution scheme.

[The Wrap] Feel good week; Celebrating success in financial services

1 September 2018 - Looking back over the past week there's a lot of good things to celebrate. Here's my wrap on the week that was.

Advisers query EDR notice periods

29 August 2018 - Advisers shifting dispute scheme have been surprised to discover that, in many cases, they have to give a full year’s notice, but one provider says it gives protection to consumers.

FSCL warns: Roboadvice creates non-disclosure risk

27 June 2018 - Allowing personal insurance products to be delivered via roboadvice opens New Zealanders up to greater risk of having their claims rejected because of non-disclosure, a dispute resolution service says.

Advisers follow Slater to new EDR

22 May 2018 - Adviser groups are switching their dispute resolution schemes, following industry stalwart Trevor Slater. 

New chair for FSCL

3 April 2018 - Kenneth Johnston's replacement has been appointed.

Adviser pays $30k after relationship 'breaks down'

3 April 2018 - An insurance adviser has agreed to pay his former client $30,000 after he mistakenly told him that a trauma insurance claim he wanted to submit would not be paid.

Appeal Court sides with FSCL

12 March 2018 - Advisers could soon have another ombudsman to choose to work with.

Law review terms released

6 March 2018 - How insurers deal with unintentional non-disclosure is likely to be a significant aspect of the review of New Zealand’s contract law.

Dispute schemes: Fees are fair

12 February 2018 - Advisers are being told worries about their membership fees "subsidising" dispute schemes' other work are unfounded.

New disclosure requirement could backfire

12 September 2017 - External disputes resolution schemes are worried that a new obligation requiring them to notify the Financial Markets Authority when they believe a law has been broken could lead to financial services providers being less willing to acknowledge their mistakes.

Industry demands details

23 August 2017 - The financial advice sector has been left puzzled by the role of nominated representatives in the new financial advice regime, how they will work for Financial Advice Providers, and how consumers might complain about them, should they need to.

Advisers should be whistle-blowers

27 July 2017 - Advisers are blowing the whistle on each other – and industry commentators say that’s to be encouraged.

Adviser complaints up 70pc

26 July 2017 - A jump in the number of complaints about financial advisers has prompted Financial Services Complaints Ltd to warn advisers to take care with their record-keeping and communication with clients.

Slater to return to dispute resolutions

24 July 2017 - Trevor Slater is leaving IDS to take up a new role with one of the disputes resolution providers.

FSCL to appeal court ruling

16 May 2017 - Financial Services Complaints Ltd is set to appeal a decision not to allow it to call itself an ombudsman.

FSCL: New rules could help non-disclosure problems

2 March 2017 - External disputes resolution providers say non-disclosure is a big issue for the New Zealand insurance industry, and advisers could be doing more to help.

Growth fund that shrank prompts client complaint

18 November 2016 - An investor who put $8000 in a growth portfolio for his son, only to find that the balance had dropped to $7000 when he tried to access it 20 years later, has complained about the advice he received.

Clients complain about churn

1 November 2016 - Advisers are dobbing in other advisers they suspect have been inappropriately replacing insurance policies.

Holm joins FSCL board

14 September 2016 - Personal finance journalist and author Mary Holm will join the board of disputes resolution service Financial Services Complaints Ltd from 1 October. FSCL...

FSCL members split on court bid

9 May 2016 - [UPDATED] FSCL might serve its members better by cutting their membership fees, rather than funding a court bid to calls itself an ombudsman, it has been suggested.

FSCL mum on court bid funding

6 May 2016 - Financial Services Complaints Ltd (FSCL) will not reveal how it is funding a court stoush with the Chief Ombudsman.

Spike in adviser complaints: FSCL

3 November 2015 - Complaints about insurance brokers to disputes resolution scheme Financial Services Complaints Ltd  (FSCL) have doubled over the past year.

Little agreement on merits of multiple schemes

28 October 2015 - Whether having multiple dispute resolution schemes brings down participants' costs or not is up for debate among submitters to the Financial Advisers Act review issues paper.

FSCL takes issue with ISO name

7 October 2015 - Financial Services Complaints Ltd (FSCL) is not ruling out taking legal action over the Insurance and Savings Ombudsman’s name change.

Slater steps down

14 August 2015 - Financial Services Complaints Ltd (FSCL) general manager Trevor Slater has announced he is leaving his role.

Does financial services industry need four disputes schemes?

8 June 2015 - The chief executive of one of the country’s financial services external disputes resolution services is not worried that the Financial Advisers Act review issues paper seems to be taking aim at them.

Ministry needs to better understand disputes schemes: FSCL

19 May 2015 - If financial advisers think that disputes about their work are going to go away and the four external resolution schemes will disappear, then they are mistaken.

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Full Rates Table | Compare Rates

Lender Flt 1yr 2yr 3yr
ANZ 5.19 4.19 4.25 4.49
ANZ Special - 3.69 3.75 3.99
ASB Bank 5.20 4.25 4.19 4.39
ASB Bank Special - 3.75 3.69 3.89
BNZ - Classic - 3.69 3.75 3.99
BNZ - Mortgage One 5.90 - - -
BNZ - Rapid Repay 5.35 - - -
BNZ - Std, FlyBuys 5.30 4.45 4.35 4.55
BNZ - TotalMoney 5.30 - - -
Credit Union Auckland 5.95 - - -
Credit Union Baywide 6.15 4.95 4.95 -
Lender Flt 1yr 2yr 3yr
Credit Union North 6.45 - - -
Credit Union South 6.45 - - -
Finance Direct - - - -
First Credit Union 5.85 - - -
Heartland 6.70 7.00 7.25 7.85
Heartland Bank - Online - - - -
Heretaunga Building Society 5.75 4.80 4.95 -
Housing NZ Corp 5.19 4.29 4.29 4.49
HSBC Premier ▼5.79 ▼3.65 ▼3.69 ▼3.85
HSBC Premier LVR > 80% - - - -
HSBC Special - - - -
Lender Flt 1yr 2yr 3yr
ICBC 5.65 3.85 3.95 3.89
Kiwibank 5.80 4.30 4.40 4.74
Kiwibank - Capped - - - -
Kiwibank - Offset 5.15 - - -
Kiwibank Special - 3.55 3.65 3.99
Liberty 5.69 - - -
Napier Building Society - - - -
Nelson Building Society 5.70 4.69 4.79 -
Resimac 5.30 4.86 4.14 4.19
RESIMAC Special - - - -
SBS Bank 5.29 4.85 5.05 5.49
Lender Flt 1yr 2yr 3yr
SBS Bank Special - ▼3.69 ▼3.69 3.99
Sovereign 5.30 4.35 4.29 4.55
Sovereign Special - 3.85 3.75 4.05
The Co-operative Bank - Owner Occ 5.15 3.79 3.84 3.99
The Co-operative Bank - Standard 5.15 4.29 4.34 4.49
TSB Bank 6.09 4.65 4.59 4.85
TSB Special 5.29 3.85 3.79 4.05
Wairarapa Building Society 5.70 4.85 4.99 -
Westpac 5.34 4.69 4.79 5.19
Westpac - Offset 5.34 - - -
Westpac Special - 3.69 3.75 3.99
Median 5.50 4.29 4.25 4.19

Last updated: 26 August 2019 9:14am

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The maximum remuneration model for Australian life insurance advisers is to be set at what?

Upfront 40% + trail 20%

Upfront 50% + trail 10%

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Upfront 60% + trail 20%

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