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nib launches AI solution

Monday, September 11th 2017, 6:56PM

nib has launched artificial intelligence technology to help with their customer inquiries.

nib’s general manager of direct and partnerships, Ben Rose, said the virtual consultant - called Frankie - offered another choice for customers to interact with the insurer at a time that suited them.

“We understand that many people today are time-poor, and when they have questions about what their health insurance covers, or how to claim, they want the answers immediately, even if it is in the middle of the night,” Rose said.

“By harnessing the power of artificial intelligence, we’re giving our customers the ability to ask questions 24 hours a day allowing them to get the information they need without having to wait for a customer service consultant."

He said Frankie would learn from customers and become more intuitive as it interacted with them.

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ANZ 5.79 5.05 ▼5.19 ▼5.49
ANZ Special - 4.55 ▼4.69 4.99
ASB Bank 5.80 4.75 4.99 5.29
ASB Bank Special - 4.45 4.69 4.99
BNZ - Mortgage One 6.50 - - -
BNZ - Rapid Repay 5.95 - - -
BNZ - Special - 4.59 ▲4.75 5.09
BNZ - Std, FlyBuys 5.90 4.99 5.29 5.59
BNZ - TotalMoney 5.90 - - -
Credit Union Auckland 6.70 - - -
Credit Union Baywide 6.15 5.45 5.50 -
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Credit Union South 6.45 - - -
Finance Direct - - - -
First Credit Union 5.85 - - -
Heartland 6.70 7.00 7.25 7.85
Heartland Bank - Online - - - -
Heretaunga Building Society 5.75 5.00 5.20 -
Housing NZ Corp 5.79 ▼4.75 ▼4.99 ▼5.29
HSBC Premier 5.79 4.09 4.29 4.89
HSBC Premier LVR > 80% - - - -
HSBC Special - - - -
Lender Flt 1yr 2yr 3yr
ICBC 5.80 4.59 4.69 5.09
Kiwibank 5.80 4.95 5.15 5.59
Kiwibank - Capped - - - -
Kiwibank - Offset 5.80 - - -
Kiwibank Special - 4.55 4.65 5.09
Liberty 5.69 - - -
Napier Building Society - - - -
Nelson Building Society 6.10 5.10 5.45 -
Resimac 5.30 4.86 4.94 5.30
RESIMAC Special 5.00 - 4.75 -
SBS Bank 5.89 4.99 ▼5.19 5.59
Lender Flt 1yr 2yr 3yr
SBS Bank Special - 4.59 ▼4.69 5.25
Sovereign 5.90 4.75 4.99 5.29
Sovereign Special - 4.45 4.69 4.99
The Co-operative Bank - Owner Occ 5.75 4.55 ▼4.69 ▼4.99
The Co-operative Bank - Standard 5.75 5.05 ▼5.19 ▼5.49
TSB Bank 5.80 4.80 5.15 5.45
TSB Special - 4.55 4.69 4.99
Wairarapa Building Society 5.70 4.85 4.99 -
Westpac 5.95 4.99 5.19 5.59
Westpac - Capped rates - 5.26 5.36 -
Westpac - Offset 5.95 - - -
Lender Flt 1yr 2yr 3yr
Westpac Special - 4.59 4.74 5.09
Median 5.82 4.78 4.99 5.29

Last updated: 20 September 2017 10:08am

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