tmmonline.nz  |   landlords.co.nz        About Good Returns  |  Advertise  |  Contact Us  |  Terms & Conditions  |  RSS Feeds

NZ's Financial Adviser News Centre

GR Logo
Last Article Uploaded: Wednesday, June 29th, 11:55AM

News

rss
Latest Headlines

FSCL: Keep in touch with clients

A small lift in complaints about advisers has prompted a reminder for advisers to keep in touch with clients.

Wednesday, May 13th 2020, 6:22AM

FSCL chief executive Susan Taylor said her disputes service had noticed a few extra complaints about advisers since the Covid-19 outbreak hit.

Some clients were upset when they discovered that an income protection policy did not cover them for the loss of a job. Others had been disappointed when they found their business interruption cover would not cover them for being closed during the pandemic.

Taylor said complaints and inquiries of this nature had numbered less than a dozen since the Covid-19 outbreak began.

At IFSO, there had been 14 complaint inquiries and one complaint about advisers since April 2, which a spokeswoman said was about the same level as normal.

There had been none about investment advisers, Taylor said, “which is perhaps a little bit surprising.”

There had been inquiries about not being able to access KiwiSaver withdrawal on hardship grounds, or a withdrawal that took longer than they thought it should.

But Taylor said FSCL had not yet received any complaints about being in the wrong risk profile or having received poor advice about how an investment should be expected to perform.

Historically, a market fall would often trigger those complaints, she said.

It could indicate that advisers were setting expectations well and explaining that volatility was normal and not to be worried about, she said.

Advisers should check in with their clients when they could, she said, and see what assistance they could offer – including reminding them about the Government relief packages available to businesses if they were SME clients.

“Just keeping in contact and showing your clients you’re there for them, you care for them and are there to help them through these challenging times.

“As other commentators have said, clients will remember those advisers who took the time to reach out and check in on them and will be more likely to use that adviser’s services again and recommend that adviser to others.”

Tags: coronavirus Covid-19 FSCL

« Back to the office on Thursday (if you want)Mann on a mission to diversify financial advice »

Special Offers

Comments from our readers

No comments yet

Sign In to add your comment

 

print

Printable version  

print

Email to a friend
News Bites
Latest Comments
Subscribe Now

Weekly Wrap

Previous News
Most Commented On
Mortgage Rates Table

Full Rates Table | Compare Rates

Lender Flt 1yr 2yr 3yr
AIA 5.95 4.85 5.35 5.65
ANZ 5.94 5.95 6.40 6.59
ANZ Blueprint to Build - - - -
ANZ Special - 5.35 5.80 5.99
ASB Bank 5.85 ▲5.35 ▲5.80 ▲5.99
Avanti Finance 5.95 - - -
Basecorp Finance 6.95 - - -
Bluestone 5.89 7.49 8.09 8.19
BNZ - Classic - 5.35 5.69 5.99
BNZ - Mortgage One 5.94 - - -
BNZ - Rapid Repay 5.94 - - -
Lender Flt 1yr 2yr 3yr
BNZ - Std, FlyBuys 5.94 5.95 6.29 6.59
BNZ - TotalMoney 5.94 - - -
CFML Loans 6.45 - - -
China Construction Bank 5.50 5.40 6.14 6.40
China Construction Bank Special - 4.45 5.19 5.45
Co-operative Bank - First Home Special - 4.75 - -
Co-operative Bank - Owner Occ 5.85 4.85 5.35 5.65
Co-operative Bank - Standard 5.85 5.35 5.85 6.15
Credit Union Auckland 5.95 - - -
First Credit Union Special 5.85 ▲5.35 ▲5.85 -
Heartland Bank - Online 4.10 ▲4.90 ▲5.29 ▲5.59
Lender Flt 1yr 2yr 3yr
Heretaunga Building Society 6.10 ▲5.35 ▲5.80 -
HSBC Premier 5.89 4.39 5.15 5.39
HSBC Premier LVR > 80% - - - -
HSBC Special - - - -
ICBC 5.25 4.39 5.09 5.45
Kainga Ora 5.43 4.57 5.58 5.85
Kainga Ora - First Home Buyer Special - - - -
Kiwibank 5.50 ▲6.19 ▲6.69 ▲6.79
Kiwibank - Offset 5.50 - - -
Kiwibank Special 5.00 ▲5.19 ▲5.69 ▲5.89
Liberty 4.84 - - -
Lender Flt 1yr 2yr 3yr
Nelson Building Society 6.45 5.55 6.15 -
Pepper Money 4.49 - - -
Resimac 6.19 5.60 6.16 6.29
SBS Bank 5.79 5.05 5.69 5.89
SBS Bank Special - 4.55 5.19 5.39
Select Home Loans 4.09 4.29 4.86 5.09
TSB Bank ▲6.30 ▲5.65 5.79 ▲6.45
TSB Special ▲5.50 ▲4.85 4.99 ▲5.65
Unity 5.65 4.95 5.55 -
Wairarapa Building Society 5.74 4.95 5.75 -
Westpac 5.94 ▲5.95 ▲6.29 ▲6.59
Lender Flt 1yr 2yr 3yr
Westpac - Offset 5.94 - - -
Westpac Special - ▲5.35 ▲5.69 ▲5.99
Median 5.87 5.35 5.72 5.99

Last updated: 29 June 2022 9:23am

About Us  |  Advertise  |  Contact Us  |  Terms & Conditions  |  Privacy Policy  |  RSS Feeds  |  Letters  |  Archive  |  Toolbox  |  Disclaimer
 
Site by Web Developer and eyelovedesign.com