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Servicing and Commissions

One issue the FMA has discussed is policy replacement and servicing commissions, which would remove the incentive for advisers to replace cover and get paid for the work they do.

Wednesday, May 15th, 9:16AM

One of the harsh realities of the life business is that you take on servicing existing clients and don't pick up service commissions in most cases. (Some exceptions with medical providers).

This creates a situation in which the new servicing adviser has to approach the old one and buy the trail/renewal commission if they are to get paid.

The problem here is that the new adviser...MORE»

Digital Docs more stuff...

Monday, April 22nd, 8:50AM

Following my lengthy epistles on digital documents and management systems, I've been investigating this from the legal perspective.


Digital document ~~security~~ insecurity

Tuesday, April 16th, 8:25AM

Following on from my outline of the problem of digital document insecurity, I’m exploring how we can all improve this so we’re protecting clients and not unwittingly propagating fraud.



Previous News

Digital Signatures and Fraud

Thursday, March 28th, 9:58AM

As many of you will have noted, lately, we've seen a distinct shift in providers' approach to document sign-off with digital signature systems.


Appalling insurance industry service levels

Friday, March 15th, 8:44AM

Adviser Jon- Paul Hale reckons insurance company service levels have dropped to an appallingly low level across the industry.


If you dive into the weeds, then expect to drown in the swamp, eventually

Friday, March 1st, 10:13AM

Back in August 2023, Chatterbox responded with some pertinent thoughts, and I'm expanding on it.


Nominated beneficiaries and estate processes

Saturday, January 27th, 7:46AM

We've seen the various discussions on nominated beneficiaries and the withdrawal of this with Partners Life some years ago.


Smoker or non-smoker? Are you sure?

Saturday, November 25th, 6:25AM

Recently, I've had an interesting discovery with a client coming of age on their parent's policy, and they were transitioned to their own cover on smoking rates without any input or questions from the client.



Insurance Briefs

Premium relief for customers in drought areas
Fidelity Life offers premium relief to drought-affected customers

Fidelity Life relaunches customer engagement initiative
Once again Fidelity Life wants to recognise advisers who go above and beyond to deliver amazing customer service.

Asteron Life unveils product enhancements
Asteron Life is proud to announce a series of enhancements and clarifications to multiple covers across Personal and Business Insurance product offerings, reflecting its commitment to understanding and meeting the evolving needs of customers, and making it a more seamless experience for advisers.

Partners helps fund depression recovery centre
New Whakamātūtū Wellington Depression Recovery Centre gets financial boost from Partners Life.

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