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Last Article Uploaded: Tuesday, March 19th, 10:57AM

Insurance

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Appalling insurance industry service levels

Adviser Jon- Paul Hale reckons insurance company service levels have dropped to an appallingly low level across the industry.

Friday, March 15th, 8:44AM

Levels have fallen so much so that I'm getting clients emailing me about the appalling service levels of their providers when they try and do something by themselves.

This usually comes with questions about the quality of their cover and the likelihood of it working or responding.

For clients, this isn't necessarily an incorrect assumption, given that lack of service in other...MORE»

If you dive into the weeds, then expect to drown in the swamp, eventually

Friday, March 1st, 10:13AM

Back in August 2023, Chatterbox responded with some pertinent thoughts, and I'm expanding on it.

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Nominated beneficiaries and estate processes

Saturday, January 27th, 7:46AM

We've seen the various discussions on nominated beneficiaries and the withdrawal of this with Partners Life some years ago.

MORE»

 

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Smoker or non-smoker? Are you sure?

Saturday, November 25th, 6:25AM

Recently, I've had an interesting discovery with a client coming of age on their parent's policy, and they were transitioned to their own cover on smoking rates without any input or questions from the client.

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Passbacks - How do they work?

Wednesday, November 15th, 6:01AM

Jon Paul-Hale looks into the issue of passbacks, and how they work.

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Attestations, qualifications, and just general tick boxing

Friday, October 13th, 9:14AM

One of the goals of the new rules is to improve confidence in the market; another is to increase access to advice for the New Zealand consumer.

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Privacy - Do we really understand it?

Tuesday, October 10th, 8:35AM

I've talked about the privacy act and client information protection in the past, and it seems to fall on deaf ears.

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Authority Documents - What’s too far?

Wednesday, October 4th, 9:09AM

Recently, I've seen some pushback from providers wanting their documents for authority purposes, which is painful.

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Insurance Briefs

AIA adds cover for prophylactic surgery following cancer
AIA makes changes to policies and adds preventative surgery for several types of cancer.

Chubb appoints David Morrow as Country President for New Zealand
Chubb has appointed David Morrow as Country President for New Zealand.

nib adds specialist skills to its board
Two new board appointments at health insurer nib add new perspectives, chairman says.

nib gets new CFO
Alvin Soh has joined nib New Zealand as its chief financial officer. Heh is a chartered accountant with more than 20 years of commercial experience in leadership roles.

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