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Latest Headlines

To FAP or not to FAP, the update

Jon-Paul Hale on licensing, commission structure changes and the benefits of dealer groups. 

Tuesday, June 30th, 12:09PM

Interesting times. We have seen many companies make moves around corralling advisers and we have a few changed parameters to operate with.

While I’m an advocate for having your own licence, and this hasn’t changed, the behaviour of one insurer is already upsetting the apple cart – creating a reason for advisers to move, but should come with a pause.

Well done Partners...MORE»

The Covid edition

Friday, May 29th, 10:36AM

The future is bright for those focused on the right outcomes for clients says Jon-Paul Hale.


Putting the case for income protection

Tuesday, February 25th, 6:00AM

The concluding part of Jon-Paul Hale's IP series; reducing cover levels will increase pressure on the already strained public health system.



Previous News

Good customer outcomes, where did this term come from?

Tuesday, February 18th, 9:47AM

Sorry team, I think I introduced it. Driving good customer outcomes has been a piece of language I have been using for a good 3-4 years when no one else was.


Health system not helping income protection claims

Wednesday, February 12th, 8:00AM

Jon-Paul Hale's third of four articles on income protection; recent critique of the length and motivation for IP claims and how public health and IP don't collide well.


Immigrants have differing view of income protection

Monday, February 3rd, 8:00AM

In the second part of his series on income protection sustainability, Jon-Paul Hale says there is a cultural side to claims which is overlooked in research.


Income protection sustainable or just more noise?

Wednesday, January 22nd, 10:12AM

The future of income protection insurance is likely to come under more scrutiny this year. In the first of a four-part series Jon-Paul Hale takes aim at some claims made by Partners Life.


My wildly unhelpful prediction …

Thursday, December 12th, 1:16PM

I said to a colleague about two months ago that based on the 2010 change, 90% of advisers will miss the June 2020 deadline. They disagreed – they may well be right – I hope they are.



Insurance Briefs

Less stressed during lockdown
New Zealander’s health and wellbeing had surprising benefits from the Covid-19 lockdown.

Southern Cross supports new safe haven for at-risk pets
Southern Cross Pet Insurance has teamed up with Pet Refuge to provide temporary shelter for animals affected by family violence.

nib Foundation supports Lifeline to the tune of $150,000
To support the growing mental health needs of Kiwis emerging from the Covid-19 pandemic, Lifeline Aotearoa has increased its service capacity thanks to a $150,000 grant from nib foundation, the charitable arm of nib New Zealand (nib).

Southern Cross halves staff numbers
Southern Cross Travel Insurance is slashing its staff numbers from 90 to 45 people.

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