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Last Article Uploaded: Tuesday, May 24th, 7:15PM


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Are your clients happy?

I would postulate that many of your current clients are not happy. But that isn't necessarily due to your actions or inactions.

Wednesday, May 18th, 11:57AM

It is more fundamental with insurance clients; they see insurance as a grudge purchase or a necessary purchase. They would instead buy a boat or new car than pay insurance premiums.

People don't jump out of bed on a Tuesday morning and go, "I need to buy life insurance today!" Well, not without some motivator like a friend or loved one with a medical condition that concerns...MORE»

Should we have simpler products?

Monday, May 2nd, 9:27AM

Part of the discussion with consumer groups, FMA, Providers, Government; Are our products too complex?


Overcomplicating Advice

Monday, March 14th, 12:32PM

There has been a lot of debate with various advice approaches over the years. Russell Hutchison has written a good article on practices recently here



Previous News

Has Consumer got it right on insurance and advisers?

Friday, February 4th, 9:00AM

Consumer has released its latest insurance provider satisfaction survey. Adviser Jon-Paul Hale reckons it has lots of speculation and opinion but little real substance.


Did your client understand your advice?

Wednesday, January 5th, 5:43PM

Jon-Paul Hale says complying with Code Standard 4 is going to be a problem for advisers. Here's why.


Vax chat hits a raw nerve - advisers can do better

Tuesday, November 30th, 10:03AM

It seems a recent article on Covid-19 and underwriting the unvaccinated hit a raw nerve with some readers, and the responses across the Good Returns site raised an eyebrow or two.


Covid puts pressure on premiums

Tuesday, November 2nd, 9:53AM

Where is this Covid thing going to take us with health and life insurance?


Full licencing - what does it look like?

Tuesday, September 21st, 1:58PM

Now the dust from March is settling and advisers have got their heads around most of what is required, it's time to start pushing forward with getting full licensing done.



Insurance Briefs

Partners first life company to cloud platform
Partners Life completes first stage of the company's claims transformation journey.

Celebrating Earth Day
Insurer takes early step on sustainability journey.

Fidelity Life launches new-look claims content
Fidelity rolls out education material to help explain insurance.

Health insurer response times balloon out
Accuro says its response times have become much longer as it implements a new system.

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