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Last Article Uploaded: Tuesday, July 27th, 11:50PM


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How overpaying claims leads to product innovation

Most of the mainstream news media delight in telling people about when an insurer declines a claim. They love it. Insurers are just moustache-twirling financial villains in their eyes.

Tuesday, July 27th, 9:21AM

The truth is that most insurers pay out an awful lot of money to an awful lot of people – faithfully executing their contractual obligations over and over again.

What few know is that sometimes they pay more than they need to. Not by accident, but by choice. It can be the right thing to do.

Why do insurers pay more than their policy wordings require?

That is an especially...MORE»

Financial stress – more common than you might think

Tuesday, July 13th, 10:01AM

Recently we have examined the question of vulnerable customers and the Human Rights Commission report on vulnerable people has been central to our thinking.


Death rates and the impact of the End of Life Choice Act

Monday, June 28th, 10:29AM

With the passage of the End of Life Choice Act and the referendum result a form of assisted dying is available in New Zealand.



Previous News

The tale of two claims - The media's perception of insurance

Tuesday, June 15th, 10:25AM

Two claims stories caught my eye recently that illustrate a media view of insurance - with the honourable exception of this site and some other specialist industry media.


Adviser business values hold steady

Monday, May 31st, 10:54AM

Early concerns were that adviser business values would collapse due to the implementation of the new Financial Services Legislation Amendment Act.


Let's give TPD a second look

Wednesday, May 19th, 10:26AM

Something of the ugly duckling of the insurance world, once-popular Total Permanent Disability cover (TPD) is now routinely ignored by many advisers.


Sharing is caring - consumer data rights for the advice sector

Friday, April 30th, 8:41AM

The Ministry of Business Innovation and Employment is consulting on whether New Zealand should offer consumers a "data right".


Bancassurance – an opportunity for advisers?

Thursday, April 22nd, 11:18AM

Advisers love to hate bancassurance – the low or no advice process, the perceived pressure to use bank products alongside mortgage lending (whether that is real or not) and more limited products make it easy for advisers to find fault with bank offers.



Insurance Briefs

Flood claims cost almost $45 million
Insurance customers in the Canterbury region lodged 3,538 claims costing over $43.8 million in losses following the May 29 - June 1 floods according to provisional figures released by the Insurance Council of New Zealand (ICNZ).

AIA Vitality partners with Countdown and New Balance
AIA NZ has announced further enhancements to AIA Vitality in the lead up to the second anniversary of its flagship health and wellbeing programme in New Zealand.

ICNZ launches te reo Maori title
The Insurance Council of New Zealand has embraced one of the country's official languages after launching its te reo Maori name - Te Kāhui Inihua o Aotearoa.

EQC offloads disaster claim management to Kiwi insurers
From the end of June, New Zealanders will have a single point of contact for natural disaster claims with the EQC handing over management of claims to eight local insurers.

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