This month’s case studies look at issues around the commencement of a policy.
CASE STUDY 20: (“P” is Participant insurer and “C” is Complainant)
The commencement date of a policy is crucial for determining whether there is cover and, at times, the extent of any such cover. This is particularly important for health or income protection products where exclusions for pre-existing conditions often exclude cover for any condition directly or indirectly related to a symptom, doctor’s visit or treatment prior to the commencement of the policy...MORE»
Wednesday, May 9th, 4:24PM
This months's case studies take another look at non-disclosure when the clients say "But I told my adviser/ broker..."MORE»
Friday, April 13th, 2:50PM
This week's case studies look at non-disclosure when the clients say "But I told my adviser/ broker..."MORE»
This month's case studies look at pre-existing conditions and the differences in the wording of pre-existing condition exclusions in health insurance policies.MORE»
September's case studies demonstrate some of the issues you may encounter when working with customers who are children. These special customers have their own needs and issues which are important to consider when advising them.
These case studies highlight some difficult situations you may strike when you are completing application forms with your customers. It's important for you and your customer to be aware of the pitfalls and boundaries to what you can do.