tmmonline.nz  |   landlords.co.nz        About Good Returns  |  Advertise  |  Contact Us  |  Terms & Conditions  |  RSS Feeds

NZ's Financial Adviser News Centre

GR Logo
Last Article Uploaded: Tuesday, March 19th, 6:25PM

Insurance

rss
Latest Headlines

Ombudsman scheme under review

The question is being asked whether or not insurance companies are doing enough to promote the Insurance and Savings Ombudsman Scheme.

Thursday, August 15th 2002, 2:15AM

Are insurance companies doing enough to promote the Insurance and Savings Ombudsman Scheme to disgruntled customers?

That’s one of the key issues likely to be raised during an upcoming review of the scheme’s operations.

The ease with which consumers can access the scheme, and its efficiency and effectiveness will also be covered in the review, says Review Committee chairman Stuart Macaskill.

The review will not look at decisions make by the Ombudsman, but will concentrate on how well the scheme operates, Macaskill says.

It will be conducted by a six-person review committee, which along with Macaskill includes two consumer representatives, two insurance company representatives, and one official from the Consumer Affairs Ministry.

As well as inviting submissions from consumers, consumer groups and insurance companies by August 31, the committee has sent a questionnaire to half the complainants who used the service last year.

Macaskill says it’s important to get feedback from insurance companies as well as consumers, as the companies fund the scheme and want to be sure they’re getting value for money.

This is the second time the scheme has been reviewed. The first audit was done five years ago after the office had been operating for two years.

Macaskill expects the review team to have completed its assessment by the end of November.

Any recommendations will be passed on to the scheme’s governing board and commission, as the review committee has no power to make changes itself.

« Independence issue surfacesS&P downgrades Royal & SunAlliance »

Special Offers

Commenting is closed

 

print

Printable version  

print

Email to a friend
Insurance Briefs

AIA adds cover for prophylactic surgery following cancer
AIA makes changes to policies and adds preventative surgery for several types of cancer.

Chubb appoints David Morrow as Country President for New Zealand
Chubb has appointed David Morrow as Country President for New Zealand.

nib adds specialist skills to its board
Two new board appointments at health insurer nib add new perspectives, chairman says.

nib gets new CFO
Alvin Soh has joined nib New Zealand as its chief financial officer. Heh is a chartered accountant with more than 20 years of commercial experience in leadership roles.

News Bites
Latest Comments
Subscribe Now

Cover Notes - Specific news aimed at risk advisers

Previous News
Most Commented On
About Us  |  Advertise  |  Contact Us  |  Terms & Conditions  |  Privacy Policy  |  RSS Feeds  |  Letters  |  Archive  |  Toolbox  |  Disclaimer
 
Site by Web Developer and eyelovedesign.com
x