tmmonline.nz  |   landlords.co.nz        About Good Returns  |  Advertise  |  Contact Us  |  Terms & Conditions  |  RSS Feeds

NZ's Financial Adviser News Centre

GR Logo
Last Article Uploaded: Thursday, June 13th, 12:06PM

Insurance

rss
Latest Headlines

Ombudsman introduces conciliation

The Insurance and Savings Ombudsman has introduced a conciliation process to compliment its existing services.

Friday, January 18th 2008, 7:34AM
It says the new service "provides another forum of resolution" to members of its scheme and to complainants.

Under the conciliation process the parties will attempt to find a resolution to a complaint with the help of a neutral conciliator.

"We believe that conciliation helps resolve disputes by sharing information, identifying issues in dispute, discussing them and trying to reach agreement."

The ombudsman says it is an informal process.

Under its existing process people make formal complaints to the ombudsman which, once accepted, are investigated.

Like other conciliation processes the discussions are confidential and only a record of the outcome is recorded.

The ombudsman has already resolved two cases by conciliation and both have "achieved a satisfactory result for both parties."

« All insurers to come under new regulation rulesPinnacle Life boosts 'instant' life cover »

Special Offers

Commenting is closed

 

print

Printable version  

print

Email to a friend
Insurance Briefs

New customers get 3-months' premium-free on Fidelity Life
Fidelity Life has announced a special offer to cover new customers’ premiums for the first 3-months of their policies.

Premium relief for customers in drought areas
Fidelity Life offers premium relief to drought-affected customers

Fidelity Life relaunches customer engagement initiative
Once again Fidelity Life wants to recognise advisers who go above and beyond to deliver amazing customer service.

Asteron Life unveils product enhancements
Asteron Life is proud to announce a series of enhancements and clarifications to multiple covers across Personal and Business Insurance product offerings, reflecting its commitment to understanding and meeting the evolving needs of customers, and making it a more seamless experience for advisers.

News Bites
Latest Comments
Subscribe Now

Cover Notes - Specific news aimed at risk advisers

Previous News
Most Commented On
About Us  |  Advertise  |  Contact Us  |  Terms & Conditions  |  Privacy Policy  |  RSS Feeds  |  Letters  |  Archive  |  Toolbox  |  Disclaimer
 
Site by Web Developer and eyelovedesign.com
x