About Good Returns  |  Advertise  |  Contact Us  |  Terms & Conditions  |  RSS Feeds Other Sites:   tmmonline.nz  |   landlords.co.nz
Last Article Uploaded: Monday, November 18th, 10:05AM
rss
Latest Headlines

Leveraging technology for better client service

The business flow of your practice should blend you, your staff, hardware and software into a money-making machine based on the professional service that your clients can only get from you. These technology features will help your service system be more efficient.

Friday, June 13th 2008, 9:58AM
Value added service: Your software systems should enable you to provide clients with services that are beyond traditional client management or financial planning. For example:
*Estate information: Everyone knows they should have a list of credit cards, bank accounts and the location of legal documents and insurance policies.
*Emergency names: Another value-added service is a list of names to be called in the event of an emergency or death. This kind of a list is an excellent source of referrals to future clients and should be so easy to add to the financial summary that you prepare for clients.

Bank financial statement: Let your clients know that they can get an updated bank financial statement from your office any time. This value added service takes about three minutes to accomplish and could result in an additional sale and certainly additional referrals.

PDF conversion: You should be able to convert and save financial statements and analysis pages into a PDF format.

Tasks: Your office software should track tasks that you and your staff do. It should show the task, who should do the task, when it should be done and the date completed.

Search your client database for sales or service opportunities:
·Term insurance: Find clients who have term insurance with an upcoming anniversary date.
·Birth dates: Acknowledging birthdays was an integral part of Al Granum's "One Card System." Identify clients, spouses or children who have birthdays this month. Select a birthday letter template, click to mail merge and print.
·Age: Get a list of all clients older than age 65 or 69 for IRA rollovers and potential sales.
·Assets and liabilities: Search clients' assets and liabilities or get a summary of cash, securities and other totals.
·Income: Find clients with income over $75,000 or any amount of income that you want.
·Total life insurance: Identify clients who have less than a certain amount of life insurance.
·Clients in a specific city or postcode: If you are traveling to meet a client, search your database for all clients in that city and make contact with them.
·Letters, envelopes and labels: Your software should let you select a letter template, mail merge the letter and print a letter to each person on the list. You should also be able to print envelopes or labels for everyone on the list.
·E-mail: You should be able to send an e-mail to any client or prospect without leaving the client management or the financial planning software that you use.
·Group e-mail: You should be able to simply click a "Group e-mail" button and send an e-mail to all clients listed.

Futurist John Naisbett coined the phrase "High Tech with High Touch." Your office technology should let you "touch" your clients easily. The better you deliver service, the more repeat sales, retained clients and referrals you will have.

« Tower slashes premiumsING Life's new product »

Special Offers

Commenting is closed

 

print

Printable version  

print

Email to a friend
Insurance Briefs

Suncorp invests in wellbeing
Suncorp New Zealand has now invested a total of $20 million into wellbeing bonds as part of its focus on identifying sustainable investment opportunities that can deliver positive community outcomes.

AIA adds mental health support
AIA is boosting Vitality members’ donations to the Mental Health Foundation.

Major milestone for Cigna
Cigna, which acquired OnePath Life last year, is on the verge of reaching "a huge milestone".

Fidelity Life gets tick
Fidelity Life has been awarded the Accessibility Tick.

News Bites
Latest Comments
  • When is a client really a client?
    “In a previous reply I responded to the concept of payment as a trigger. I actually agree it’s not. While we don’t often...”
    21 hours ago by regant
  • When is a client really a client?
    “Tash are you being deliberately obtuse? I didnt say you have to keep sending/giving disclosure every year, I said you have...”
    21 hours ago by regant
  • FMA fesses up to website breach and apologises
    “@LNF I was specifically speaking to the word not the mandatory. So not misunderstanding, more a crack at the culture that...”
    2 days ago by JPHale
  • When is a client really a client?
    “@tash, as insane as it sounds, yes. The mishmash of rules around this basically say you both need to keep records of who...”
    2 days ago by JPHale
  • When is a client really a client?
    “wow ..... looks like advisers have to watch out for booby traps. do clients need to have any responsibilities? who do...”
    3 days ago by w k
Subscribe Now

Cover Notes - Specific news aimed at risk advisers

Previous News

MORE NEWS»

Most Commented On
About Us  |  Advertise  |  Contact Us  |  Terms & Conditions  |  Privacy Policy  |  RSS Feeds  |  Letters  |  Archive  |  Toolbox
 
Site by Web Developer and eyelovedesign.com