|        About Good Returns  |  Advertise  |  Contact Us  |  Terms & Conditions  |  RSS Feeds

NZ's Financial Adviser News Centre

GR Logo
Last Article Uploaded: Thursday, May 6th, 6:14PM


Latest Headlines

Royal Commission triggers letter to insurers from FMA and RBNZ

The FMA and the RBNZ have sent the letter below to the chief executives of New Zealand’s licensed life insurers

Thursday, May 24th 2018, 12:13PM 1 Comment

Response to the Australian Royal Commission into misconduct in Banking, superannuation and other financial services (Royal Commission)

As you will be aware we met recently with the Board of the Financial Services Council. We discussed the issues raised at the Royal Commission that pertain to life insurance providers.  At the meeting we reiterated our views that the nature and extent of the issues within financial services in Australia and the obvious cross-over in terms of entities, people and practices into New Zealand demands a strong response from the industry here, and from the regulators. We acknowledge the strong support and engagement we received from the FSC Board.

We would like to set out the expectations of the FMA and the Reserve Bank as to next steps and to clarify the information and actions required from your organisation. Our objective in this exercise is to understand what work you have undertaken to review your operations to promptly identify and address any conduct and culture issues. We expect you to show us what you have done in order to be comfortable that there are no material conduct issues within your business.  We anticipate that you will be familiar with our Conduct Guide (published in February 2017) and may be extending or enhancing your work in response to the guide as it intersects with issues raised at the Royal Commission. There may also be issues you are looking at more broadly as a result of that inquiry.

We consider that the window for you to demonstrate to consumers, regulators and other stakeholders that they can have full confidence in the financial services industry in New Zealand is narrow, and you will have seen we have encouraged proactive leadership from the retail Banking sector. Given the breadth of your business activities here in New Zealand we would like to ask you for the same information that we have requested from the Banking sector.

Aspects of financial services conduct and culture fall within the regulatory remit of both the Reserve Bank and the Commerce Commission. This letter has been shared with and has the support of the Commerce Commission. In addition, we advise that the responses we seek from you will be shared with both of these agencies.

Information requested

The purpose of this exercise is for us to understand how you have obtained assurance that misconduct of the type highlighted in Australia is not taking place here. To clarify, we request a written response from your organisation outlining:

The actions you, your Board and your senior teams have taken to identify and address conduct risk arising directly or indirectly from your firm’s actions, including product design and distribution, incentives setting, and claims performance.  This should include any “gap analysis” work against the expectations set out in the FMA’s Conduct Guide
Any specific plans and actions you have taken (or have underway) to respond to the issues and themes arising from the Royal Commission
Any other work you have underway or that is planned to proactively identify and address potential conduct and culture risk
Any work underway to remediate any identified issues where conduct by your firm has resulted in detrimental outcomes for customers.
We envisage receiving from you a summary document that provides an overview of your programme of work including:

  • the key objectives of your work
  • structure, approach and level of resourcing of your work
  • level of Board and senior management oversight and reporting
  • key personnel involved
  • summary of any early findings/insights to date
  • details of any remediation programmes underway
  • any other summary information that will help to provide us with a view on level and depth and focus areas of your current inquiries.

Time frames

Please provide this overview to the FMA no later than Friday 22 June 2018. We will then assess this summary information and schedule a follow up meeting with your core team to discuss your response, agree next steps, timetable, further information requests and ongoing reporting.  We will also work with you to schedule a meeting with your Board of Directors to discuss this work as appropriate.

We intend to be fully open and transparent in our inquiries and interactions with you and we expect the same approach from you. We encourage early discussion of any areas where you anticipate that some remediation may be appropriate or where you are considering changes to product offerings, sales practices or business structures.

We will also continue to focus on areas we have previously signalled as priorities, including:

  • the FMA’s thematic review on soft commission in life insurance
  • the Financial Adviser Act reforms
  • the FMA’s thematic work on incentives in vertically integrated institutions
  • QFE Insurance provider replacement business
  • Our stakeholder relationship management programme – we anticipate deepening our priority focus this year on governance and culture within financial services firms.

Please also share this letter with your Boards of Directors. We will publish this letter on our website in the interests of transparency.

Yours sincerely

Rob Everett, chief Executive, Financial Markets Authority
Adrian Orr, Governor, Reserve Bank of New Zealand

Tags: Adrian Orr FMA Reserve Bank Rob Everett Royal Commission

« Law reform process asks: Are commissions bad?Insurers next for regulatory scrutiny »

Special Offers

Comments from our readers

On 24 May 2018 at 2:52 pm Chatterbox said:
FMA have no idea where the main theme of leeching value and misconduct operates, and is caught up in focusing on advisors. Very little addressing of product manipulation systems that amend over time, material changes made to products under the same brand and name to avoid prospectus changes, unilateral changes to reduce liability over time, without authority, misleading regulators, and sanctioning practices to get around the banking system and so on...all window dressing by FMA to try to look its doing its job after the market has been infected for years with misconduct. Not to mention the unit buy and sell price margin sham that has yet to be exposed. Instead its all about commissions and bonuses, avoid the fees charged for non-existed expenses against products by using actuarial projects as to the future risk that will never arrive, and so on and so on the entire industry is a cauldron of holes through which consumers lose billions in value every year without realizing. The industry has captured the Government and regulators who hope the industry looks after itself.

Sign In to add your comment



Printable version  


Email to a friend
Insurance Briefs

Tower builds partnerships with CSC and Sentro
Tower Insurance has continued its partnership push announcing it has formed new relationships with CSC Buying Group and InsurTech start-up Sentro.

nib Little Legends $10k Relay gives junior players a healthy funding boost
The nib Little Legends $10k relay, held during half-time at the Blues vs Chiefs match on Saturday, was won by the Pakuranga United Rugby Club.

nib helps protect future rugby stars
nib New Zealand has partnered with the Auckland Blues Super Rugby Aotearoa team to launch its nib Little Legends Little Smiles initiative, giving 1000 junior rugby players OPRO custom-fitted mouthguards – the same ones worn by the professionals.

Insurance professionals get time to shine
The Australian and New Zealand Institute of Insurance and Finance (ANZIIF) has launched an initiative aimed at showcasing the success of insurance professionals.

News Bites
Latest Comments
  • The death of the single adviser FAP
    “change for the better is good, all for it. but change for the sake of changing is bad. should "consultants / experts" be...”
    9 hours ago by w k
  • The death of the single adviser FAP
    “I am reading the comments and article with interest. Doesn't affect me after 50 years in the industry. Driven by bureaucrats...”
    12 hours ago by LNF
  • The death of the single adviser FAP
    “devil's advocate here The headline implies it to be a bad or intimidating eventuality. So, is the "death" of CERTAIN...”
    12 hours ago by All hat no cattle
  • The death of the single adviser FAP
    “well said, tony and dcwhyte. yup, the arrogance, ignorance .... and tunnel vision "experts" couldn't see the elephant in...”
    13 hours ago by w k
  • The death of the single adviser FAP
    “I don't see anything of this or commented wholly wrong. There are plenty of advisers that I have talked to that have...”
    13 hours ago by JPHale
Subscribe Now

Cover Notes - Specific news aimed at risk advisers

Previous News
Most Commented On
About Us  |  Advertise  |  Contact Us  |  Terms & Conditions  |  Privacy Policy  |  RSS Feeds  |  Letters  |  Archive  |  Toolbox
Site by Web Developer and