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Tech adoption a pandemic positive: Hill

Covid-19 is pushing many advisers to use technology which should help their business in the long term, Asteron Life’s executive manager of life distribution says.

Thursday, April 30th 2020, 9:08PM

Graham Hill

Advisers are working remotely during the lockdown, and deploying new ways of working to do so.

While advice is not considered an essential service in the same way as banks and insurers, advisers have been allowed to continue in a contactless way from home offices.

Graham Hill said his focus was on supporting advisers and their clients. Most of their time was being spent dealing with client enquiries and working through the relief packages that were available, he said.

But he said it had been “fascinating” to see advisers deal with the need to move a business model that had traditionally been built around seeing clients in their place of business or at home.

“Now they’re needing to continue with their clients through digital technology. I have been amazed at how quickly advisers have picked it up.”

Asteron has been operating webinars and Hill said the take-up from advisers who wanted to understand what was on offer was “incredible”.

He said even though the pandemic was a terrible situation, the positive to take away from it was that so many had embraced digital technology that should help them with their business.

“It will be interesting to see if that will translate going into the future.”

He said business from advisers had continued and had not dropped anywhere near the extent Asteron had expected it might.

The majority of that was being processed through electronic means, he said.

Tags: Asteron Covid-19 technology

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