|        About Good Returns  |  Advertise  |  Contact Us  |  Terms & Conditions  |  RSS Feeds

NZ's Financial Adviser News Centre

GR Logo
Last Article Uploaded: Tuesday, December 5th, 3:27PM


Latest Headlines

Asteron Life putting mental health at the forefront

With mental health being the third largest reason for disability claims, following accidents and cancer, Asteron Life are supporting the mental health needs of eligible customers with its Mental Health Disability Management Programme.

Thursday, September 21st 2023, 6:00AM

The programme is specifically tailored to support customers who lodge claims related to their mental health. Provided in collaboration with Teladoc Health, the insurer has been offering this service since 2020.

“We recognise that getting access to mental health care can be difficult and many people struggle to reach out for help," Asteron Life executive manager claims and customer solutions, Seema Bangera says. "We want to enable our customers to get the support they need, when they need it, irrespective of where they are located.”

Thirty one referrals have been made since the service began at the start of September. The programme helps customers get the appropriate mental health care, tailored to their individual needs. In some cases, this has seen people getting back into the workforce.  

The programme is about regaining and maintaining overall wellness. The service is tailored to the claimant’s individual situation and delivers outcome driven therapy.

“We recognise that mental health is a big issue in Aotearoa and it’s a situation that requires immediate attention,” Bangera says.

Mental health can also surface alongside other claim reasons. "It’s important that we can bring solutions to customers that really make a difference."

The programme aims to connect eligible customers with a professional within seven to 10 days from referral and are supported throughout the whole process by their case manager and a mental health nurse from Teladoc Health.

Since the programme began in 2020, Teladoc Health has reported that around 60% of customers are getting a more informed diagnosis than what was initially provided to them and 80% of customers have received an altered treatment plan since using the service. 

At a time where there is pressure on mental health services in the public health system, particularly for those that live in rural areas, or far away from care, the option of this programme means that customers are able to get faster access to care from home or closer to home (where face to face is not available). 

Tags: Asteron

« [GRTV] Highly aspirational – an adviser’s take on the Million Dollar Round TableFidelity admits it’s dropped the ball »

Special Offers

Comments from our readers

No comments yet

Sign In to add your comment



Printable version  


Email to a friend
Insurance Briefs

AIA Vitality numbers
AIA says its Vitality programme now 50,000 members and they have recorded material health improvements, demonstrating the gains that can be made when we take charge of our wellbeing.

Chubb Life scholarship winner
International student Lyla Dang has capitalised on her university “twinning” programme by winning the 2023 Chubb Life Victoria University Actuarial Scholarship.

Asteron Life Claims team acknowledged
Asteron Life's claims team were awarded a highly commended in the team of the year category at the Financial Services Council (FSC) Awards this week.

Life Direct goes into bat for NZ Cricket
Direct to consumer life insurance platform, Life Direct, signs a deal with NZ Cricket.

News Bites
Latest Comments
Subscribe Now

Cover Notes - Specific news aimed at risk advisers

Previous News
Most Commented On
About Us  |  Advertise  |  Contact Us  |  Terms & Conditions  |  Privacy Policy  |  RSS Feeds  |  Letters  |  Archive  |  Toolbox  |  Disclaimer
Site by Web Developer and