tmmonline.nz  |   landlords.co.nz        About Good Returns  |  Advertise  |  Contact Us  |  Terms & Conditions  |  RSS Feeds

NZ's Financial Adviser News Centre

GR Logo
Last Article Uploaded: Thursday, May 6th, 6:14PM

Insurance

rss
Latest Headlines

Asteron makes tweaks to help customers

Asteron Life is tweaking some of its materials to help customers have better conversations with advisers about the products offered.

Wednesday, January 23rd 2019, 6:00AM

Graham Hill, executive manager of life distribution, said the recent focus on financial services conduct from regulators on both sides of the Tasman – and industry bodies such as the Financial Services Council and Insurance Council of New Zealand - had given insights into areas where the insurer could do more to support customers.

“One of those areas is educating them about the risks around non-disclosure and replacement business,” he said.

“When we identify areas where we can make changes that are good for our customers, we are taking steps to address them, so we have made adjustments to our application and welcome pack materials. We believe that these changes will support customers to have good conversations with advisers when they are considering whether to switch insurance providers, and will contribute to the overall financial wellbeing of our customers.”

The welcome packs for new policies have been changed to include information about the risks of replacing life insurance policies to help clients understand the implications of any decisions they made.

Hill said similar changes were being made to the application forms and AsteronConnect system. The information we’ve included encourages customers to talk to their adviser for help on those risks.

“Asteron Life is committed to putting our customers first and helping them to make informed choices about their insurance. Advisers play a critical role in doing this, and to support this work we provide written material for our customers which is intended to promote good customer outcomes.”

Tags: Asteron conduct Life insurance

« Industry ready for regulators' insurance reportRegulators: Life insurance needs to change »

Special Offers

Comments from our readers

No comments yet

Sign In to add your comment

 

print

Printable version  

print

Email to a friend
Insurance Briefs

Tower builds partnerships with CSC and Sentro
Tower Insurance has continued its partnership push announcing it has formed new relationships with CSC Buying Group and InsurTech start-up Sentro.

nib Little Legends $10k Relay gives junior players a healthy funding boost
The nib Little Legends $10k relay, held during half-time at the Blues vs Chiefs match on Saturday, was won by the Pakuranga United Rugby Club.

nib helps protect future rugby stars
nib New Zealand has partnered with the Auckland Blues Super Rugby Aotearoa team to launch its nib Little Legends Little Smiles initiative, giving 1000 junior rugby players OPRO custom-fitted mouthguards – the same ones worn by the professionals.

Insurance professionals get time to shine
The Australian and New Zealand Institute of Insurance and Finance (ANZIIF) has launched an initiative aimed at showcasing the success of insurance professionals.

News Bites
Latest Comments
  • The death of the single adviser FAP
    “change for the better is good, all for it. but change for the sake of changing is bad. should "consultants / experts" be...”
    10 hours ago by w k
  • The death of the single adviser FAP
    “I am reading the comments and article with interest. Doesn't affect me after 50 years in the industry. Driven by bureaucrats...”
    13 hours ago by LNF
  • The death of the single adviser FAP
    “devil's advocate here The headline implies it to be a bad or intimidating eventuality. So, is the "death" of CERTAIN...”
    13 hours ago by All hat no cattle
  • The death of the single adviser FAP
    “well said, tony and dcwhyte. yup, the arrogance, ignorance .... and tunnel vision "experts" couldn't see the elephant in...”
    14 hours ago by w k
  • The death of the single adviser FAP
    “I don't see anything of this or commented wholly wrong. There are plenty of advisers that I have talked to that have...”
    14 hours ago by JPHale
Subscribe Now

Cover Notes - Specific news aimed at risk advisers

Previous News
Most Commented On
About Us  |  Advertise  |  Contact Us  |  Terms & Conditions  |  Privacy Policy  |  RSS Feeds  |  Letters  |  Archive  |  Toolbox
 
Site by Web Developer and eyelovedesign.com
x