tmmonline.nz  |   landlords.co.nz        About Good Returns  |  Advertise  |  Contact Us  |  Terms & Conditions  |  RSS Feeds

NZ's Financial Adviser News Centre

GR Logo
Last Article Uploaded: Monday, June 24th, 6:35PM

Insurance

rss
Latest Headlines

Asteron makes tweaks to help customers

Asteron Life is tweaking some of its materials to help customers have better conversations with advisers about the products offered.

Wednesday, January 23rd 2019, 6:00AM

Graham Hill, executive manager of life distribution, said the recent focus on financial services conduct from regulators on both sides of the Tasman – and industry bodies such as the Financial Services Council and Insurance Council of New Zealand - had given insights into areas where the insurer could do more to support customers.

“One of those areas is educating them about the risks around non-disclosure and replacement business,” he said.

“When we identify areas where we can make changes that are good for our customers, we are taking steps to address them, so we have made adjustments to our application and welcome pack materials. We believe that these changes will support customers to have good conversations with advisers when they are considering whether to switch insurance providers, and will contribute to the overall financial wellbeing of our customers.”

The welcome packs for new policies have been changed to include information about the risks of replacing life insurance policies to help clients understand the implications of any decisions they made.

Hill said similar changes were being made to the application forms and AsteronConnect system. The information we’ve included encourages customers to talk to their adviser for help on those risks.

“Asteron Life is committed to putting our customers first and helping them to make informed choices about their insurance. Advisers play a critical role in doing this, and to support this work we provide written material for our customers which is intended to promote good customer outcomes.”

Tags: Asteron conduct Life insurance

« Industry ready for regulators' insurance reportRegulators: Life insurance needs to change »

Special Offers

Comments from our readers

No comments yet

Sign In to add your comment

 

print

Printable version  

print

Email to a friend
Insurance Briefs

PIC Insurance Brokers partners with RE/MAX New Zealand
PIC Insurance Brokers has entered into a new strategic partnership with real estate company RE/MAX New Zealand as the exclusive insurance broker.

New customers get 3-months' premium-free on Fidelity Life
Fidelity Life has announced a special offer to cover new customers’ premiums for the first 3-months of their policies.

Premium relief for customers in drought areas
Fidelity Life offers premium relief to drought-affected customers

Fidelity Life relaunches customer engagement initiative
Once again Fidelity Life wants to recognise advisers who go above and beyond to deliver amazing customer service.

News Bites
Latest Comments
Subscribe Now

Cover Notes - Specific news aimed at risk advisers

Previous News
Most Commented On
About Us  |  Advertise  |  Contact Us  |  Terms & Conditions  |  Privacy Policy  |  RSS Feeds  |  Letters  |  Archive  |  Toolbox  |  Disclaimer
 
Site by Web Developer and eyelovedesign.com
x