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Asteron reveals product changes

Asteron Life has added a range of enhancements to its personal insurance policy range, including a continuous trauma benefit for customers with standalone trauma recovery cover.

Wednesday, September 5th 2018, 6:00AM 2 Comments

Continuous trauma is an optional benefit which, when purchased, ensures that customers have trauma cover in place for unrelated events, immediately after they have made a claim.

Customers will be able to claim up to three times on their trauma cover, and three years after their first claim their cover will reinstate for all events as long as they are not a recurrence, continuation or spread of the condition that lead to their first claim.

“We often find that it’s only after making a claim on their trauma cover that our customers fully understand the real value of that cover – and it’s gone,” said Robyn Bartlett, product manager.

“With continuous trauma we’ve created a more robust product that will be there for the long term and continue to give our customers peace of mind, because they know that they haven’t lost that cover once they make a claim.”

Bartlett said that Asteron Life has also made a number of other adjustments to its trauma recovery benefit, including updating definitions and giving customers more choice in their sum insured for the major trauma benefit.

“The updates we’ve made will not only improve the claimability of our products for customers, these enhancements continue to create products that are more flexible for our customers’ different and changing needs,” Bartlett said.

Asteron has moved away from what it said was the standard definition of stroke, because it was not aligned with New Zealand clinical practice.

“We want to make sure that customers and advisers feel confident that we’ll be there in the moments that matter.”

The new parent premium waiver replaces Asteron Life’s pregnancy waiver benefit, in which the insurer will waive premiums for up to six months for an insured person who is taking long-term parental leave to care for a new child.

“The new parent premium waiver reflects the fact that family dynamics are changing, and more fathers are staying at home with new children into the early stages of life,” said Bartlett.

“Personal insurance is a long term commitment and that means social change does happen over the life of a customer’s policy with us – so we want to keep making sure that our policies are as relevant as possible to our customers’ needs.”

New Parent Premium Waiver
Pemiums waived for up to six months, while continuing cover, for an insured person who is taking long-term parental leave to care for a new child.
Applies for both biological and adopted children.

New Continuous Trauma Benefit
Continuous trauma reinstates immediately after any trauma claim payment – there’s no 12-month stand-down or need to re-apply.
For the first three years following reinstatement, cover is for unrelated trauma events only.
After three years, all trauma events will be covered again as long as they are not a recurrence, continuation or spread of the previous claim.
Three years after a heart condition or stroke is claimed on, Asteron will pay a subsequent claim for a new heart event or stroke, regardless if it is a recurrence, continuation or spread of an underlying condition.
It can be used for up to three full trauma claims.

Other changes: Aneurysms added to early trauma benefit, which pays 20% of the trauma recovery sum insured up to $100,000. New stroke definition. Relaxes muscular dystrophy definition. Relaxed Parkinson’s definition. New optional 24-month terminal illness support benefit. Free kids’ cover increasing to $50,000.

Tags: Asteron Trauma

« Client ignored for 20 yearsShort-term targets, long-term promises create poor conduct: Ballantyne »

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Comments from our readers

On 5 September 2018 at 6:31 pm Referee said:
I think these are really good enhancements but isn't this product targeted at those who can afford the premiums for high-level products?

I believe the product producers need to be also offering low-cost products for those on lower incomes. Perhaps with some incentive to upgrade as their income improves?

We don't want consumers to think they cannot afford to insure themselves.
On 6 September 2018 at 9:01 am Dirty Harry said:
"Lower cost".
IE, less (scope of) cover such as trauma with 11 conditions and obselete definitions?
As in assessed-at-claim-wont-pay-out?
As in relying on evil exclusions?

I sometimes see and hear these comments as advisers being lazy, and asking the insurers to do your job for you.
There are many methods and products that you can to choose from, this is just another one.

We don't want consumers buying cheap crap that doesnt work and then telling their mates and Fair Go that it's a waste of money.

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