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Hardship fund for Asteron customers

Suncorp is establishing a $2 million hardship fund for Vero and Asteron Life customers.

Thursday, April 16th 2020, 9:18PM

It is designed to help them retain cover during difficult financial periods.

It follows a similar announcement by AA Insurance, in which it is a majority shareholder.

“I’m pleased that AA Insurance customers who may be under severe financial pressure now have access to a hardship fund. I’m equally concerned that Vero and Asteron Life customers facing severe financial challenges have access to similar relief which is why we’ve established a separate $2 million Suncorp New Zealand customer hardship fund," said Suncorp chief executive Paul Smeaton.

“We pride ourselves on being there for the moments that matter. Now, more than ever we want to help our customers get through. That’s why we’re putting people first with these commitments to supporting Kiwis under financial pressure.”

In addition to the hardship funds, Suncorp New Zealand made a $100,000 donation to its community partner, Shine, earlier this week.  Shine works with families affected by domestic violence and will provide computers, laptops and internet access to families in emergency housing so their children can continue to access online learning and remain connected with school. It will also provide one-on-one counselling to children in crisis.

It is also continuing to offer premium holidays and/or premium and cover suspension benefits to qualifying customers.

“We understand how important insurance is as part of a customer’s financial resilience toolkit. We want to be able to help them maintain their cover, even when the going gets really tough,” Smeaton said.

Tags: Asteron

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