|        About Good Returns  |  Advertise  |  Contact Us  |  Terms & Conditions  |  RSS Feeds

NZ's Financial Adviser News Centre

GR Logo
Last Article Uploaded: Monday, March 30th, 10:20PM


Latest Headlines

Sovereign tops adviser survey

Sovereign, has again achieved the overall number one position for adviser satisfaction in the recent annual intermediary survey carried out by Australian firm WA Taylor.

Wednesday, September 17th 2008, 6:22AM
The study invites advisers to evaluate New Zealand’s main life insurers on set service and satisfaction criteria.

This year, Sovereign was rated first in 60% of the 50 categories surveyed and first or second in 84% of the categories.The company rated first in six of the eight categories ranked as most important by advisers themselves.

“It’s extremely encouraging to see that we continue to be ranked number one in the critical area of claims action, as well as speed of underwriting, policy administration, product range and call centre responsiveness,” Sovereign managing director Simon Blair says.

He says this year’s results show an upward trend by life insurers who are increasingly achieving upper-quartile service and satisfaction ratings.

“It’s a good sign when the healthy competition that exists is also driving measurable improvements in service standards and adviser satisfaction. Advisers are certainly getting the benefit of the focus Sovereign and other insurers have invested in raising the service bar. It’s good for both the industry and policyholders,” Blair says.

“While it would be much easier to concentrate on a few speciality areas, it’s clearly those insurers, like Sovereign, with consistent delivery at high levels across all areas of their business, that have made the difference to how satisfied advisers feel with their product providers.”

Results from the study also suggest that despite distractions and uncertainties surrounding the financial services sector, advisers responded confidently about the current health of the industry.

In particular, proposed regulatory change appears to have had little impact on influencing how advisers feel about their own succession plans. Only 20% of advisers are indicating they will leave the industry over the next five years, the same number seen in the previous two years.

Around one third of the 740 advisers surveyed, also had plans to introduce a new adviser within the next 12 months, a percentage which has remained reasonably stable for the past few years.

« Group market owes it to KiwiSaverBusiness as usual in NZ: Pierce »

Special Offers

Commenting is closed



Printable version  


Email to a friend
Insurance Briefs

MDRT plans virtual annual meeting
The MDRT's annual meeting, which attracts more than 10,000 delegates from around the world, will be a virtual event this year.

ANZIIF cancels insurance awards
The Australian and New Zealand Institute of Insurance and Finance (ANZIIF) has made the decision to cancel the 2020 Australian and New Zealand Insurance Industry Awards.

Partners Life supports rainbow community
Partners Life is again supporting the Rainbow Excellence Awards.

AIA receives Gender Tick accreditation
AIA New Zealand is the first insurer in New Zealand to be awarded the YWCA Gender Tick.

News Bites
Latest Comments
Subscribe Now

Cover Notes - Specific news aimed at risk advisers

Previous News
Most Commented On
About Us  |  Advertise  |  Contact Us  |  Terms & Conditions  |  Privacy Policy  |  RSS Feeds  |  Letters  |  Archive  |  Toolbox
Site by Web Developer and